St. Leonard's Community Services, London & Region (SLCS) is a community agency dedicated to supporting, advocating, and empowering individuals who are, or who are at risk of being justice involved.
We are seeking an experienced individual to join our leadership team in the role of Program Manager of Project Home, a housing first response aimed at improving the health and housing outcomes of individuals experiencing or at risk of homelessness. Supported by the City of London through the London Homeless Prevention System, Project Home is a collaborative effort between various community agencies.
Reporting to the Senior Director of Client Services, the Program Manager will be fully responsible for all aspects and management of day-to-day program delivery. Areas of responsibility include supervision of staff, monitoring budgets and expenses, management, training and development, program development, delivery, implementation and evaluation. As a member of the SLCS leadership team you will provide direct supervision to a team of front-line service delivery employees with regard to all aspects of their employment and job performance. You will lead and support the day-to-day operations, which may include assisting employees and clients with service system navigation, resolution of incidents and complaints and working with staff and/or clients towards mutually agreeable outcomes. You will lead the development, implementation and evaluation of new and ongoing programming. You will be responsible to ensure the health and safety of employees, clients and visitors at all times. In addition to oversight of program budgets, including maintenance and reconciliation of petty cash, you will oversee the collection and compilation of all statistical data and narrative reports related to the programs and provide monthly and ad hoc written reports to the Director as established. The Program Manager will work in collaboration with community partners, developing high-level system practices and working together to solve challenges, with the overarching goal of ending homelessness in London.
You will be required to work “on-call” which entails being available to respond to urgent or emergency calls from agency staff across all programs on 24 hours per day/ 7 days per week basis. This duty will be assigned as per an established schedule of approximately one rotation per 8 weeks with the potential to change at times.
A strong understanding of Housing First philosophy, harm reduction, trauma, oppressive systems, the impact of colonization, and factors which contribute to poverty and injustice as gained through a blend of formal education and direct work experience. You possess strong leadership skills, tact, diplomacy and superior communication skills, both verbal and written, in English. Advanced training in mediation/conflict resolution is preferred. A valid G Class Driver’s License and access to a reliable vehicle is required.
- Completed degree (preferred) or diploma in Social Services
- Minimum 5 – 7 years direct work experience, preferably in housing first, mental health and addictions and/ or social justice program
- Minimum 2 years leadership or management experience
- Current First Aid/CPR Level Ccertification
- ASIST and CPI certification
- Knowledge of Criminal Justice System in Canada and individuals experiencing homelessness or those at risk of homelessness
- Considerable experience addressing the needs of individuals experiencing homelessness or those at risk of homelessness including developing and implementing successful case management plans
- Thorough understanding of harm reduction theory and the impacts of colonization, poverty, and social injustice
- Experience with conflict resolution and effective problem solving
- Demonstrated ability to work effectively with individuals at all levels of the organization, community partners, funders and other stakeholders
- Strong ability to lead projects, motivate, coach, mentor and provide constructive feedback to employees
- Superior judgment and problem solving skills, particularly in high risk/high stress situations
- Demonstrated ability to independently plan, prioritize, organize and complete work effectively within established timeframes, where precedents and/or policies are not always available
- Demonstrated commitment to teamwork and developing staff to reach their full potential
Candidates who are proficient in both official languages of Canada considered an asset.
In accordance with SLCS’ policy on Police Background Checks, this position requires that the individual provide, at their own cost, a clear Police Vulnerable Sector Check, as a condition of employment.
SLCS is an equal opportunity employer, which is committed to an inclusive and barrier free workplace