Bike Shop Assistant

JOB DESCRIPTION


About the Organization

London Cycle Link is a member supported non-profit dedicated to helping Londoners ride more. Through education, advocacy and community-building efforts we envision a healthy, vibrant London where it’s safe and convenient for everyone to cycle. We host events, teach cycling skills, launch campaigns and operate the Squeaky Wheel Bike Co-op to achieve our impact.

The Squeaky Wheel Bike Co-op is a DIY community bike shop providing Londoners with an accessible environment where they can learn about bicycle maintenance and cycling as a safe and sustainable means of transportation. We seek to be a hub and source of support connecting all Londoners with the resources they need to become confident, competent cyclists. For more details on our programs and services, please visit londoncyclelink.ca.

About the Role

We are looking for an energetic and curious individual interested in building our capacity to better serve our vibrant and growing community. The Bike Shop Assistant will assist the shop manager and committed volunteers in reaching our community impact and revenue goals. By educating members on how to fix their bike, coaching volunteers and selling affordable used bikes the Bike Shop Assistant fosters an empowering environment where bikes are fixed and barriers are broken.

The Bike Shop Assistant will spend most of their time working with the Bike Shop Team assisting volunteers, customers and with the shop daily operations. The Bike Shop Assistant will also help with planning and facilitating workshops and events, supporting Squeaky Wheel’s operations and building community partnerships. Each day will be a blend of these tasks, requiring both collaboration and independence.

Duties and Responsibilities

  • Provide excellent customer service: greeting people as they come into the space

  • Help with basic shop tasks, such as daily maintenance cleaning and organizing

  • Assist customers with sales, educating customers about the organization

  • Support the shop’s programs: Bikes for Newcomers, Earn-a-Bike, Women Trans Femme (WTF) etc

  • Sell used bikes, parts, and memberships

  • Provide basic guidance to shop users through their do-it-yourself bike repairs

  • Keep benches stocked with appropriate tools, and operate point-of-sale system

  • Collaborate with other staff to plan neighbourhood-focused events that encourage cycling

  • Capture photos / videos / stories to be shared on social media and newsletters

Qualifications

  • You enjoy working with people from all walks of life, all backgrounds, and all ability levels

  • You have strong interpersonal skills

  • You can work both independently and with a small team

  • You are confident and efficient using computer programs including Google mail, calendar, sheets & docs.

  • You are able, or willing to learn how, to perform basic bicycle safety checks to ensure participant’s bicycles are in working order and will confidently provide safety instructions to all participants

Bonus Points

  • Experience working for or volunteering with a non-profit organization

  • Experience with bike shops, either as a volunteer or staff member

  • A strong understanding of and commitment to anti-oppressive values and practices

  • Digital communication skills including social media, website, and videography

  • Knowledge/interest in cycling culture and cycling advocacy

  • Beginner to Intermediate bike mechanic skills and an eagerness to learn more

Job Specifications

  • Compensation: $15.25 /hr (depending on experience)

  • Hours: 30 hours / week - some evening and weekend work required

  • Nine-week contract with anticipated start date July 6, 2021

  • All youth aged 15 to 30 years are eligible participants

  • Reports to: Bike Shop Manager

Please email your resume and cover letter as a single PDF file by June 22 to courtney@londoncyclelink.ca with the subject heading “Application: Bike Shop Assistant.” Only individuals selected for an interview will be contacted.

London Cycle Link actively seeks staff who reflect the diverse community we serve. Individuals typically underrepresented in the cycling industry are encouraged to apply (queer, trans people, people of colour, Indigenous people, women, people living with disabilities and/ or with mental health variations).

The Squeaky Wheel is located on the traditional territories of the Anishinaabeg, Haudenosaunee, Lenaapeewak, and Attawandaron peoples. 

This job opportunity is funded by the Canada Summer Jobs Program.

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