Community & Family Services Worker - 1005-2020

Job Title:

Community & Family Services Worker

Competition #:



Community & Family Services

Position Type:


Salary Range:

Start: $15.00/hr

Year 1: $16.69/hr

(+ $3 COVID premium until August 31, 2020)

Date posted:



London, Centre of Hope

Posting Expires:


Mission and Values

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Each position contributes to the mission of The Salvation Army.


Watch inspiring stories from some of those who have been helped through The Salvation Army’s programs:


The Salvation Army Canada and Bermuda has four core values:

Hope:We give hope through the power of the gospel of Jesus Christ.

Service: We reach out to support others without discrimination.

Dignity: We respect and value each other, recognizing everyone’s worth.

Stewardship: We responsibly manage the resources entrusted to us.

Job description

Position Purpose summary: 

The Community and Family Services Worker in the Community and Family Services Department is responsible to assist in the organization, facilitation and delivery of Community and Family Service programs including basic needs programs and support to families and individuals.The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world; hence, every position contributes to the spiritual and social services mission of The Salvation Army.


  1. 1.      General

Complete all duties in accordance with the Standards and Policies and Procedures of The Salvation Army London Centre of Hope.

Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training.

As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Program Services Manager.


  1. 2.      Client Services

Assist in developing and administering client evaluation processes.

Provide support to the Program Coordinator with seasonal events.

Create a welcoming and respectful experience for people accessing Community and Family Services.

Using an understanding, sensitive and non-judgmental approach, work directly with customers (individuals and families) to complete their registration, explaining the services available to them through our program(s).

Aid and support clients with the selection of food and other resources offered by Community and Family Services.


  1. 3.      Health and Safety

Ensure food bank area is neat and tidy and that shelves are regularly organized and restocked with items available for distribution. 

Ensure the appropriate storage and usage of food items, ensuring perishable items are used prior to their expiry date.

Adhere to fire and health and safety standards pertaining to the Centre Of Hope.

Work in compliance with the Ontario Health & Safety Acts and Regulations.

Use personal protective equipment as directed by the employer.

Report workplace hazards and dangers.

Work in a manner as required by the employer and use the prescribed safety equipment.

Report workplace injuries or illness.


  1. 4.       Administration

Assist in development and presentation of promotional and informational materials.

Gather information and posters on community resources and events and maintain information displays.

Maintain client files/ data base/excel spreadsheets.

Ensure information entered into the database is accurate and complete.

Assist in the collection and compilation of data and statistics.

Assist in the preparation and distribution of statistical and operational reports as required.


  1. 5.       Communication

Assist in the orientation and training of students and volunteers.

Answer and respond to telephone calls, providing referrals to other resources or scheduling appointments as required.

Provide information and referrals to other social service resources available in the community, advocating on their behalf as needed.

Build and maintain positive partnerships with community agencies and other stakeholders.

Participate in community projects and events.


Perform other position related duties as required.




This position reports directly to the Program Services Manager or designate. 



  • Not applicable



The Supervisor will set the hours of work and work schedule.

Ability to lift/move 20 lbs.


Normal hours of work – may vary as per operational requirements and responsibilities, Monday to Friday, 8:30 a.m. to 4:30 p.m. and includes a ½ hour paid meal break where applicable. 


education and experience Qualifications:

Education, Qualifications and Certifications:

Completion of a College Diploma in Social Services or Human Services.

First Aid/CPR and Non-Violent Crisis Intervention Certifications or willingness to obtain.


Experience and Skilled Knowledge Requirements

Minimum of two (2) years of prior related experience in human or social services programs.

Knowledge of issues relevant to homelessness and poverty and sensitivity to the barriers facing high-risk populations.

Experience and competent in working with a diverse population, including mental health, addictions, persons from diverse cultural backgrounds.

Proven knowledge, skills and experience providing support and advocacy to marginalized and vulnerable adults.

Knowledge of other community resources (i.e., Ontario Works, ODSP) is required.


Skills and Capabilities:

Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.

Treat the property of The Salvation Army with due care and caution.

Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Centre of Hope.

Able to work independently and participate as an active and responsible team member.

Participate in mandatory orientation training, on-going professional development and training.

Participate in regular supervision and performance appraisal process.

Represent the organization in a professional and engaging manner.

Must comply with all Salvation Army policies and procedures and associated legislation.

Promote, understand and adhere to the policies of The Salvation Army Centre Of Hope.

Exhibit good listening skills; excellent communication and interview skills (both verbal and written) preference will be given to candidates who are able to communicate written and orally in English and another language.


Represent The Salvation Army in a positive and professional manner.

Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.

Demonstrated ability to use sound judgment when making decisions.

Ability to work both independently and with supervision.

Demonstrated ability to work in a multi-disciplinary team environment.

Proficient in Microsoft Office (specifically Word, Excel, Publisher, PowerPoint and Access).

Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision.

Exceptional customer service skills.


Normal location of work is at:281 Wellington Street, London, ON N6B 2L4 and outreach locations.


hours per week:                        AS PER OPERATIONAL REQUIREMENTS


Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the National Canadian Police Information Centre (CPIC) or through a local police detachment.

May require screening through The Salvation Army Abuse Registry.

Support for and an understanding of the mission and purpose of The Salvation Army in Canada.



Interested applicants must respond in writing with a cover letter, three professional references and resume.


We thank all applicants, however, only those candidates to be interviewed will be contacted.


The Salvation Army will accommodate candidates as required under applicable human rights legislation.

If you require a disability-related accommodation during this process, please inform us of your requirements.


Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

Applications Accepted via: 

Address:281 Wellington St., London, ON  N6B 2L4

Please no phone calls.

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