Housing Stability Bank - Money Coach - #105-2018 - Centre of Hope - Salvation Army London

Job Details

Position Type

Full Time

Job Categories


Date Posted


Application Deadline: 

Friday, November 30, 2018

Position Description

Job Title:


Competition #:




Position Type:

Full time permanent

Salary Range:

Start: $17.02/hr

Year 1: $18.84/hr

Date posted:



The Centre of Hope

Posting Expires:


Applications Accepted By


E-mail:  hr@centreofhope.ca


                     Please no phone calls.


The Centre Of Hope

281 Wellington Street

London, Ontario

N6B 2L4

Job Description



The Housing Stability Bank Worker - Money Coach is responsible to assist in the organization, facilitation and delivery of Housing Stability Bank Programs to expand economic opportunity for Londoners who are living in poverty through financial programs, policies and resources that aim to increase the financial their wellbeing.


Service Responsibilities:    

  • Complete intake process with individuals seeking Money Coach services: Answer and screen telephone calls/emails from individuals seeking to access/accessing Money Coach services and schedule appointments for Money Coach appointments
  • Conduct Money Coach appointments (provide financial coaching or problem solving services; assist individuals to register for RESPs and CLB, support individuals to file their taxes, support individuals to submit applications for government benefits, understanding bills, support individuals to open a bank account, support individuals to set up direct deposit to their bank account etc.)
  • Maintain confidential and personal information
  • Problem solve with individuals to support goals of financial stability
  • Develop financial action plans with program participants
  • Deliver financial literacy sessions for groups and workshops
  • Develop and deliver community presentations
  • Provide referrals to other resources as required
  • Advocate and coordinate with other agencies and related services within the community
  • Develop practice and problem solve with individuals regarding barriers that may be having an adverse impact on their financial well-being.
  • Recognize and problem solve regarding unethical, discriminatory, illegal or unprofessional practices impacting an individual’s financial situation
  • Maintain ongoing contact and support of individuals as required according to program mandate.
  • Maintain client files/ data base/excel spreadsheets and assist the Housing Stability Bank Manager and Housing Stability Bank Assistant Manager in the collection and compilation of data and statistics
  • Demonstrated understanding of best practice, job aid and tool kit development


Departmental Responsibilities

  • Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
  • As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Housing Stability Bank Assistant Manager and/or Housing Stability Bank Manager
  • Assist in developing and administering evaluation processes
  • Develop and implement development and presentation of promotional and informational materials
  • Assist in the orientation and training of students and volunteers
  • Build and maintain positive partnerships with community agencies and other stakeholders
  • Work in coordination with other agencies and community supports to best meet the  individuals needs and move towards housing stability


Organizational Responsibilities

  • Participate as an active and responsible team member in all work groups
  • Adhere to fire and health and safety standards pertaining to the Housing Stability Bank and other areas of the Centre
  • Work in compliance with the Ontario Health & Safety Acts and Regulations
  • Complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
  • Use personal protective equipment and clothing as directed by the employer
  • Report workplace hazards and dangers
  • Work in a manner as required by the employer and use the prescribed safety equipment
  • Report workplace injuries or illness
  • Support the mission and follow the policies and objectives of The Salvation Army
  • Interact with clients and coworkers in a professional manner consistent with the principles, goals and values of The Salvation Army
  • Have an understanding of the mission of The Salvation Army in Canada
  • Represent the organization in a professional manner, acting in the best interest of the employer at all times
  • Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Centre of Hope
  • Network with other Salvation Army programs and other community agencies
  • Treat the property of The Salvation Army with due care and caution
  • Act in the best interest of the employer at all times
  • Participate in regular and ongoing professional development and training
  • Participate in supervision and performance appraisal process.


Perform other position related duties as required. 



  • University degree or two year Community College diploma in the field of human or social services
  • Demonstrated working knowledge of budgets, government benefits, financial literacy
  • Minimum of 3 years of experience working with a diverse population, including mental health, addictions, persons from diverse cultural backgrounds, men, women and youth is required
  • Demonstrated ability to be self-initiating and to exercise sound judgement and decision making throughout all areas of work
  • Demonstrated ability to be self-initiating and experience in program development
  • Demonstrated ability to exercise sound judgement and decision making throughout all areas of work
  • Demonstrated ability to set priorities and manage multiple competing demands 
  • Demonstrated ability to take initiative to deliver knowledgeable, timely, responsive services that support, enhance and educate the population served
  • Knowledge of issues relevant to homelessness and poverty and sensitivity to the barriers facing high-risk populations
  • Demonstrated excellent written communication, oral communication and presentation skills
  • Demonstrated understanding and working knowledge of Ontario Works, ODSP and the Residential Tenancies Act is required
  • Excellent knowledge and understanding of community resources and supports for those who are experiencing homelessness or are at risk of homelessness (including food, laundry, transportation, recreational activities, summer camps, clothing etc.)
  • Sound knowledge of basic Government benefits, RESP/ the Canada Learning Bond, accessing bank services, financial products and services, and establishing direct deposit from income source
  • Demonstrated ability to work in a multi-disciplinary team environment
  • Proficient in Microsoft Office (specifically Word, Excel, Publisher, PowerPoint and Access)
  • Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision
  • Understanding of and support for a Housing First philosophy in relation to client service delivery
  • Valid Ontario “G” Driver’s License and access to vehicle provide an original copy of current driver’s abstract that it satisfactory to The Salvation Army, in its sole discretion, is required
  • First Aid/CPR and Non Violent Crisis Intervention or willingness to acquire certification
  • Provide an original copy of a Criminal Records Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured through either the national Canadian Police Information Centre (CPIC) or through a local police detachment
  • Screening through The Salvation Army Abuse Registry
  • Support for and an understanding of the mission and purpose of The Salvation Army


Conditions of Employment:

  • Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required and a willingness to adjust the weekly work schedule in order to better service the clients is required.
  • Daily travel is required
  • This is a full time position based on 40 hours per week. 


Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured either through the National Canadian Policy Information Centre (CPIC) or through a local police detachment.

May require screening through The Salvation Army Abuse Registry.

Support for and an understanding of the mission and purpose of The Salvation Army in Canada. 


Program hours of operation are from 8:00 a.m. to 8:00 p.m. Monday to Friday – work schedule will vary according to operational requirements and include a ½-hour paid meal break


Interested applicants must respond in writing with a cover letter and resume


We thank all applicants, however, only those candidates to be interviewed will be contacted.



The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. THIS IS A UNIONIZED ENVIRONMENT.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.


Revised June 20, 2018

How to Apply

Contact Name: 

Jennifer Perez

How to Apply: 

  • resume

Application Deadline: 

Friday, November 30, 2018
281 Wellington Street
London N6B 2L4

Contact Name

Jennifer Perez


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