Informed Response Street Outreach Worker - FT/Relief

Did you know that more than 250 Londoners are homeless on any given night? 


We are London Cares, an adaptable and forward-thinking organization who believes housing is a human right.  We won’t stop until everyone in our city has safe, permanent and appropriate housing.  Using a Housing First approach, we believe homelessness is a problem that can be solved.


As a result of active participation is a successful pilot program, “The Core Area Informed Response”, this program is being continued.


The Co-ordinated Informed Response Program is a caring and compassionate response that aims to support individuals who are street involved, sleeping rough, and urban camping in finding safe, alternative solutions focused on housing.


As an Informed Response or Street Outreach Worker, you will work in a team of 2, to actively and skillfully engage people experiencing homelessness who are street involved, sleeping rough or urban camping.  Working collaboratively with City of London by-law enforcement, parks, roads and security professionals, you will meet people where they are at, provide in-the-moment crisis support, connections to social and healthcare services and linkages to safe, alternative solutions focussed on housing through our Outreach Housing Navigator.  Strong documentation and data collection practice helps to inform our program. 


This is a role out in the community, meeting people where they are at, and is perfect for someone who is passionate about London becoming a community in which every person thrives. 


These positions require flexibility to work on a 24-7 rotational schedule.  Our compensation package includes a competitive salary ($21.98 hourly, equal to $40,000 per year), health care benefits and 3 weeks of vacation for FT Contract positions.


Relief positions include 4% vacation pay. 



You will be a valuable member of our Informed Response Outreach Team if you have some or all of the following:

  • Post-secondary education in social service or related field
  • 2-3 years of experience working individuals experiencing homelessness
  • Capable of safely de-escalating unpredictable behaviour
  • Skillful in-the-moment problem solving with a calm disposition
  • Strong knowledge of community resources in London to provide individuals with system navigation
  • Understanding of Housing First and Rapid Re-Housing principles
  • Experience with youth, Indigenous people, older adults and women
  • 2 years of clinical work experience in addictions and mental health
  • Understanding of harm reduction theory and experience implementing harm reduction strategies
  • Valid G driver’s license
  • First Aid/CPR

Join our resilient, tenacious and spirited team today and help us achieve our goal!


All of our employees must be able to provide a clear police vulnerable sector record check. 


Friday June 28th, 2019


Attn: Admin -  London Cares Homeless Response Services

107-186 King Street, London, ON N6A 1C7



Please indicate the position you are applying to in the subject line if submitting via email.


London Cares is an inclusive employer and encourages applications from Indigenous people, women, persons with disabilities and members of visible minorities

If you require a disability-related accommodation during this process, please inform us of any required accommodations needed.


Preference will be given to candidates who are proficient in both official languages of Canada and who meet all job requirements.


Préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada et qui satisfont à toutes les exigences de l'emploi.


We thank all applicants for their interest but regret only those selected for an interview will be acknowledged.


No phone calls please.

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