Manager of Housing Services

Job Posting:  Manager of Housing Services FT


If you have a passion for helping those who are most marginalized in our community a career with London Cares may be a great fit for you!


London Cares is a not-for-profit agency aimed at building relationships and supporting those who are experiencing homelessness making it possible to help move some of the most vulnerable people in our community from street to home. Through a low barrier, compassionate approach we build relationships and are advocates for those we work with to build bridges and connections to the resources they need in support of their success and well-being.


London Cares is currently seeking a Manager of Housing Services. 


The Manager of Housing Services will serve as an integral member of London Cares Leadership team bringing a thoughtful and strategic leadership style with a calming presence to our organization.


In this role you will work collaboratively with the Executive Director to set program deliverables for both the Housing Stability and Housing Selection teams. This will include developing and implementing plans and then evaluating and reporting on the progress made towards the organization’s goals. Data collection for reporting purposes is key to your role and you will be required to develop an advanced level user knowledge of the organization’s database to act as our lead for training, updates and troubleshooting.


You will hold responsibility for the selection, direct supervision and training of the Housing Selection Team and Housing Stability Team Lead including performance management and development.  As a member of the leadership team you will be required to participate in the regular supervisory on-call schedule.


As the Manager of Housing Services you will build strong relationships and collaboration with community partners and agencies, participate in meetings within the London Homeless Prevention Network and facilitate and participate in multiagency case conferences with community partners


This is a full-time position and will generally be scheduled Monday to Friday. Our compensation package includes a competitive salary ($58,00-$65,000 annually), a comprehensive benefit package and 3 weeks of vacation to start. 


If you are passionate about London becoming a community in which every person thrives and you want to leave a lasting mark on an organization, this is a great opportunity for you!


You will be an excellent candidate for the Manager of Housing Services role if you have the following:

  • Degree in Social Services field
  • G Driver’s license and valid insurance
  • 5 years of supervisory experience working in a social services environment, preferably in a Housing First organization
  • Experience with program and service oversight and delivery including case management oversight and policy and procedure development
  • System navigation knowledge and skills, including knowledge of local community resources is preferred
  • Demonstrated ability to apply a person-centered, strengths-based approach when working with vulnerable individuals who are experiencing homelessness with complex needs of untreated mental health, addictions and trauma, crisis.
  • Experience in providing supervision and knowledge of the Employment Standards Act
  • Ability to effectively facilitate and deliver educational presentations


All employees must be able to provide a clear police vulnerable sector record check. 






Please indicate the position you are applying to in the subject line if submitting via email.


London Cares is an inclusive employer and encourages applications from Indigenous people, women, persons with disabilities and members of visible minorities

If you require a disability-related accommodation during this process, please inform us of any required accommodations needed.


Preference will be given to candidates who are proficient in both official languages of Canada and who meet all job requirements.


Préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada et qui satisfont à toutes les exigences de l'emploi.


We thank all applicants for their interest but regret only those selected for an interview will be acknowledged.


No phone calls please.

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