Outreach Worker, Full Time


London Cares Homeless Response Services currently has an opportunity for a Full Time Outreach Worker. 

If you have a passion for helping those who are most marginalized in our community, a career with London Cares may be a great fit for you!

London Cares Homeless Response Service is a not-for-profit agency aimed at building relationships and supporting those who are experiencing homelessness making it possible to help move some of the most vulnerable people in our community from street to home. Through a low barrier, compassionate approach we build relationships and are advocates for those we work with to build bridges and connections to the resources they need in support of their success and well-being.

As an Outreach Worker you can expect to assertively and skillfully engage with people experiencing homelessness who are street involved, sleeping rough or urban camping in the City of London. The work of this team is community-based requiring workers to meet people where they are at to provide in-the-moment crisis support, connections to social and healthcare services and linkages to safe, alternative solutions focused on housing.

London Cares offers employees a unique opportunity to be part of positive changes in our community to help solve the homelessness crisis.

During these unprecedented times of COVID-19 this population relies on our support now more than ever. With many programs and resources currently limited or on hold, many people depend on the services of our outreach team for the support and basic needs they require. Our services have shifted in response to COVID-19 and we are looking for staff with flexibility and adaptability to work Street Outreach and Resting Space shifts in their regular schedule as the pandemic measures continue.

Our Outreach team operates 24/7 365 days of the year. In this position you will be required to work on a rotational schedule including day, afternoon and night shifts as well as weekends. (schedules are subject to change).

We recognize the work you will do at London Cares is not easy and we offer our Full-time employees:

  • A competitive starting wage ($23.08 per hour) and performance/seniority-based increases
  • Generous vacation allotment of 3 weeks to start
  • Personal days
  • Paid sick time
  • Comprehensive benefit package
  • RRSP matching program
  • Access to EAP program to all our employees
  • Free on-site parking


Post-Secondary education in the field of social work, human services, addictions, or mental health
2+ years of experience working with individuals experiencing homelessness and vulnerable populations
Clear vulnerable police record check
Valid Standard First Aid/CPR is a requirement of this position.
Training in non-violent crisis intervention and ASSIST considered an asset
A valid drivers license


You will be a strong candidate for this role if have the following:
Demonstrated ability to apply a person-centered, strengths-based approach when working in the community with marginalized individuals who are experiencing homelessness with complex needs of untreated mental health, addictions, and trauma.
A willingness to uphold a low-barrier approach and understanding of harm reduction and housing first principles.
Skillful in-the-moment problem solving with a calm disposition
Knowledge of community resources in the City of London and system navigation will be an asset to this role.


If you are interested in this position and meet the qualifications as outlined above, please send an email with your resume and applicable certification(s) to Human Resources. 

London Cares is an inclusive employer and encourages applications from Indigenous people, women, persons with disabilities and members of visible minorities. If you require a disability-related accommodation during this process, please inform us of any required accommodations needed.

Preference will be given to candidates who are proficient in both official languages of Canada and who meet all job requirements.

Préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada et qui satisfont à toutes les exigences de l'emploi.

Thank you for your interest in working with London Cares. Only applicants that are selected for an interview will be contacted. All of our employees must be able to provide a clear police vulnerable sector record check.

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