Service Navigator

Developmental Services Ontarioagencies are the single point of access to adult developmental services in Ontario,  that are funded by the Ministry of Children, Community and Social Services, under the Services and Supports to Promote the Social Inclusion of Persons with a Developmental Disability Act, 2008. There are nine Developmental Services Ontario (DSO) agencies in Ontario. Developmental Services Ontario – South West Region is currently recruiting one highly motivated professional for the following position:


2 permanent positions

Sarnia-Lambton (1) and Huron-Bruce (1)

The Service Navigator will assist people who have a developmental disability and their families/caregivers by providing service navigation and information about developmental services funded by the Ministry of Children, Community and Social Services (MCCSS) and various other services and supports that may be available in the community. This support will be available throughout the service pathway from intake to application, to accessing MCCSS-funded services, including supporting people during changes in need/circumstances while waiting to access Ministry-funded services.


  • Completion of an undergraduate degree or equivalent, ideally in a discipline related to human services (such as social work, psychology, or sociology)
  • A minimum of 5 years’ experience working directly in the field of developmental services
  • Experience working in service coordination, service navigation, and/or case management
  • Demonstrated ability to work collaboratively with individuals, families and service agencies
  • Excellent interpersonal and written communication skills
  • Exceptional knowledge of community resources within the developmental services sector, and across sectors
  • Previous experience presenting information to groups
  • Knowledge of and ability to access community resources
  • Ability to interpret legislation, government policy and guidelines
  • Proven computer skills including the ability to maintain electronic records in a database and experience working virtually
  • A valid Ontario Driver’s License, access to a reliable vehicle, and the willingness to travel and work flexible hours


Interested, qualified individuals should submit a letter of application and resume to:

Helen Jewell, Director of Service

Community Services Coordination Network

Developmental Services Ontario – South West Region

171 Queens Avenue, Suite 750

London, Ontario N6A 5J7

FAX: 519-963-0931


Only applications received prior to NOON on Friday, July 30, 2021 will be considered.

Although all applications are appreciated, only those people selected for an interview will be contacted. No telephone/e-mail inquiries please.CSCN is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds. CSCN welcomes and encourages applications from people with disabilities. Accommodations will be made available on request, for candidates taking part in all aspects of the selection process.

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