Director of Operations

Support the monitoring of the organization's financial health and long-term sustainability. Monitor and report revenue, expenses, cash flow, financial performance, and emerging financial risks. 

Provide clear and timely financial reporting to the Board, and work with the Board and staff to establish appropriate financial controls, policies, and procedures. 

Maintain effective relationships with accountants, auditors, financial institutions, legal counsel, and other professional advisors. 

Support the organization's fundraising and development strategy. 

Provide operational oversight of the Palace Theatre and associated facilities, including the organization's rehearsal, production, rental, costume, wardrobe, props, and related resources. 

Work collaboratively with artistic and programming leaders while respecting appropriate artistic independence. 

Coordinate the logistics of concessions, including monitoring inventory levels, stock rotation, purchasing, deliveries, and restocking.  

Coordinate ordering, pickups, and deliveries with suppliers and volunteers. 

Ensure appropriate compliance with applicable public-health requirements, liquor licensing requirements, and organizational policies.  

Support long-term capital planning, maintenance, accessibility, technology, and infrastructure improvements. 

Oversee relationships with external renters, resident companies, community organizations, and other facility users. 

Ensure appropriate risk management, insurance, health and safety, licensing, and regulatory compliance. 

Oversee the effective operation of computers, printers, scanners, phones, payment terminals, internet connectivity, and other office technology.  

Provide operational support for ticketing, point-of-sale, scheduling, communications, website, and other software platforms. Systems including Microsoft365 suite, AudienceView, Clover, Google Calendar, Canva, Mailchimp, and other organizational applications.  

Coordinate with external IT providers and technology vendors to identify areas of opportunity, and ensure issues are followed through to resolution and appropriate user access, permissions, documentation, and basic system administration is maintained.  

Train and support staff and volunteers in the effective use of organizational systems.  

Evaluate technology needs and make recommendations to the Board regarding improvements and investments. 

Provide operational support for PTAC's marketing and communications activities without functioning as the organization's primary marketing or graphic-design specialist.  

Support marketing, communications, public relations, digital engagement, and brand development across systems (social media, email, etc) and the Marketing committee. 

Promote the Palace as a welcoming space for people of different ages, backgrounds, abilities, and levels of theatrical experience. 

Provide leadership, direction, supervision, and support to PTAC staff. 

Establish clear responsibilities, objectives, performance expectations, and accountability. 

Foster a healthy, respectful, inclusive, and collaborative organizational culture. 

Support professional development and staff retention. 

Recognize, support, and appropriately manage the substantial volunteer contribution upon which PTAC's community theatre activities depend. 

Develop systems that allow volunteers to contribute effectively while maintaining appropriate organizational standards and accountability. 

Maintain a strong and productive relationship with the Board of Directors. 

Provide the Board with the information, analysis, recommendations, and reporting necessary for effective governance. 

Support effective governance practices and appropriate separation between governance and day-to-day management. 

Assist the Board with succession planning and long-term organizational development. 

Leadership experience in the nonprofit, arts, cultural, entertainment, hospitality, business, or related sectors. 

Experience managing budgets and organizational operations. 

Experience working with Boards of Directors or other governing bodies. 

Excellent written, verbal, and public-speaking abilities and strong people-management and relationship-building skills. 

Technologically confident, resourceful, and comfortable independently diagnosing and solving everyday technology problems. 

Experience in hospitality, restaurants, bars, events, or other service-oriented environments will be considered a strong asset. 

Demonstrated ability to manage competing priorities in a complex environment. 

Experience working with volunteers and community organizations. 

An understanding of the realities and opportunities facing community-based arts organizations. 

A genuine commitment to accessibility, inclusion, diversity, and community participation.