About us:
Progressive Animal Welfare Services (PAWS) is a SW Ontario based charity that aims to keep at-risk and low-income families in our communities safe, healthy and with their pets, through any crisis.
Responsibilities and Duties:
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Respond and support promptly to high volumes of application emails, maintaining empathetic and clear communication with applicants.
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Communicate compassionately to the applicants, especially in sensitive situations, while maintaining strong emotional boundaries.
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Prioritize animal welfare and help at-risk families keep their pets safe and cared for during crises.
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Maintain and update the program database regularly to ensure accurate records and efficient program operations.
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Support the Program Applications Team with administrative tasks, including tracking and responding to applications and inquiries.
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Collaborate with the team while managing individual responsibilities independently.
Qualifications and Requirements:
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Passion for animal welfare and commitment to supporting pet owners in need.
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Previous experience in customer service or social services, particularly in roles requiring empathy, patience, and tact.
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Strong time management skills with the ability to prioritize tasks effectively in a busy environment.
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Working knowledge in Google Sheets and database management.
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Clear and compassionate communication skills, especially when working with vulnerable populations.
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Emotional resilience to manage potentially challenging client stories with professionalism and empathy.
Commitment:
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Term - Minimum 1 year
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5 hours per week are required
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Availability for daytime or evening shifts
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Attendance at meetings as necessary
This remote role represents a remarkable opportunity to contribute to the well-being of our communities and the animals we cherish. At PAWS, we are committed to continuously reviewing and improving our programs, and we look forward to welcoming a dedicated Program Coordinator who shares our passion for creating positive change.
If you are ready to join our team and make a meaningful difference, apply today! Together, we can build a brighter future for pets and their families.
To apply, please send an email with “Program Application Coordinator” in the subject line to volunteer@pawscanada.ca