About Us
Humane Society London & Middlesex is committed to creating positive outcomes for animals and the people who love them. We welcome adopters, visitors, and partners with compassion, professionalism, and a commitment to excellent service. We are currently seeking a dedicated and community-focused individual to join our adoptions team as a Customer Service & Community Adoption Coordinator.
Position Overview
Reporting to the Manager of Adoption & Surrender Services, the Customer Service & Community Adoption Coordinator plays a key role in supporting potential adopters, welcoming community members into the shelter, and facilitating offsite adoption initiatives while supporting onsite adoptions and surrenders. This position bridges public engagement with behind-the-scenes coordination, ensuring that animals move smoothly through the shelter and into loving homes. The ideal candidate is empathetic, organized, and comfortable communicating across all mediums while building strong relationships both in-house and within the community.
Key Responsibilities
- Provide exceptional customer service to potential adopters, visitors, and community partners.
- Welcome and assist members of the public in person, by phone, email, and text.
- Build, strengthen, and maintain relationships with off-site community adoption partners.
- Facilitate off-site adoption events and services, acting as a professional ambassador for the shelter and provide support for event volunteers.
- Support in-shelter teams by helping prep animals for adoption and coordinating flow-through.
- Review and familiarize yourself with animal profiles to ensure suitability for off-site environments and specific adopters.
- Maintain accurate records and track the movement of animals throughout the shelter.
- Prioritize daily tasks effectively in a fast-paced environment.
- Collaborate closely within the adoptions/surrenders team and other departments to ensure consistent and supportive communication.
- Demonstrate critical thinking, problem-solving skills, and the ability to self-motivate.
- Contribute positively to a team-centered work environment.
Qualifications
- Strong customer service skills with experience working closely with the public.
- Excellent communication skills across phone, email, text, and in-person interactions.
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Empathy, patience, and the ability to support diverse community needs.
- Comfortable working with animals of varying sizes and temperaments.
- Ability to work independently as well as part of a collaborative team.
- Experience in an animal shelter, customer service, or community outreach setting is an asset.
- Valid driver’s license is required.
- Must be able to work weekends and a variety of shifts between 8:00 a.m. and 6:15 p.m.
Compensation
- $40,000 - $60,000 annual salary, dependant on experience and skillset.
- Health benefits package after 3 months of employment
- 2 weeks paid vacation
At HSLM, caring for animals is not just a job, it's a passion. We share a love for animals and care about the communities we serve.
HSLM employs a highly dedicated, professional, diverse, and innovative team of people whose collaborative efforts help thousands of animals each year.
At HSLM, our team members are challenged to uphold the highest standards and as a team, we strive to meet or exceed all expectations.
To apply, please email your resume and cover letter to mpaterack@hslm.ca by December 5, 2025.