St. Leonard’s Community Services (SLCS) is currently seeking a full-time Service Navigator – Front Desk to work out of our head office. Reporting to the Executive Administrator, the Service Navigator – Front Desk is accountable for supporting St. Leonard’s Community Services (SLCS) program participants, staff, and the London community to navigate and connect to a broad spectrum of services within the agency or outward to the broader community. The Service Navigator will also be responsible for the day-to-day preparation and administrative support of SLCS’ Psychiatry Clinic as well as provide everyday office administrative support.
A professional with strong office administration skills and a background in front-line support for marginalized communities, with a strong capacity for collaboration and networking will excel in this role. You will provide team members, program participants and community members with assistance in navigating complex systems. You will be knowledgeable in regards to navigating the health care system and other social service agencies. This role would also include networking and rapport building with other agencies and community services across London and region.
In supporting the Psychiatry Clinic, you will receive internal referrals, screen individuals seeking service, schedule appointments and administer client files. Greeting participants and assisting them in maintaining their OHIP eligibility will be essential to this role. Support will also include charting and case noting, liaising with pharmacies and analyzing program data to evaluate programming and services.
Required Qualifications
- University Degree or College Diploma from an accredited institution in a related field.
- At least 3 years experience working in a systems navigation position or a position that provides trauma-informed responses to diverse populations, including individuals impacted by mental illness, addiction, co-occurring disorders, conflict with the justice system, and homelessness.
- Office administration experience is considered an asset.
- Strong knowledge of community agencies and resources.
- Standard First Aid /CPR with AED - Level C
- Candidates who are proficient in both official languages of Canada will be considered an asset with preference given to those with French language ability.
In accordance with SLCS’ policy on Police Background Checks, this position requires that the individual provide, at their own cost, a clear Police Check, which includes vulnerable sector screening as a condition of employment. We also adhere to the French Language Services Act. SLCS is also committed to promoting equity and diversity in our employment practices. As well, we are an equal opportunity employer, which is committed to an inclusive and barrier free workplace, in support of the Accessibility for Ontarians with Disabilities Act (AODA). Should an applicant require accommodation at any point during the recruitment process, please inform the recruitment contact and we will work with the applicant to meet the accommodation needs. SLCS is an equal opportunity employer, which is committed to an inclusive and barrier free workplace.
SLCS recognizes that a diverse workforce is imperative to realizing our vision and accomplishing our mission. As such, we strive to attract, develop, and retain highly talented employees from diverse backgrounds to meaningfully engage and support the individuals we serve. We strongly encourage members of African, Caribbean, Black and other racialized communities, members of First Nations, Inuit or Métis communities, members of 2SLGBTQIA+ communities, people living with disability/disabilities, people living with chronic illnesses, members of diverse faith communities, and people with diverse lived/living experiences (including, but not limited to: with substance use, addiction, sex work, and/or incarceration) to apply. We welcome and encourage you to introduce yourself, your story and your lived/living experiences to your level of comfort in your cover letter.